Refund Policy

This Refund Policy applies to hairdressing education and training services, online courses, and related learning programs offered by sigmahairacademy.uk. This policy explains the conditions, processing procedures, refund timelines, and relevant regulations for refund applications after service purchase.

Service Nature Description

sigmahairacademy.uk provides professional hairdressing education and training services, including but not limited to:

• Hairdressing skills training courses;
• Haircutting techniques instruction;
• Hairstyle design and styling training;
• Hair coloring techniques courses;
• Skills enhancement and professional development programs.

Since we provide educational and training services and digital learning content, and do not involve the sale of traditional physical goods, the exchange process applicable to general merchandise does not apply.

One-Time Purchase Explanation

All courses or training services purchased through sigmahairacademy.uk are one-time sales.

The fees paid by users correspond only to the specific course or service content purchased and are not subscription services. Therefore, purchases will not automatically renew or generate recurring charges unless explicitly stated otherwise on the website.

Refund Request Conditions

Users may request a refund in the following situations:

• The user is unable to access purchased course content due to technical issues caused by sigmahairacademy.uk;
• The purchased digital course or training service cannot be provided due to system errors or service failures;
• We fail to provide the corresponding training service as described in the purchase information.

Refund requests must include relevant order information and necessary explanations to allow us to review the request properly.

Inapplicable Situations

Refunds are generally not available in the following situations:

• The user has already accessed or used the digital course content;
• The user decides not to continue learning due to personal reasons;
• The user has not completed the course, but the purchased course service has already been provided;
• The user cannot access or use the course content due to personal devices, internet connection problems, or other personal technical limitations;
• The user violates course usage rules, account restrictions, or the Terms of Service.

Because digital course content may be delivered and made available immediately after purchase, refund eligibility may be limited once access to the service has been provided.

Refund Request Process

To request a refund, users should contact us using the contact information provided on sigmahairacademy.uk and provide the following information:

• Order information;
• Name of the purchased course or training service;
• Detailed reason for the refund request;
• Any relevant supporting information.

We will review the complete refund request and provide a response regarding approval or rejection based on the specific circumstances.

Refund Processing Time

If a refund request is approved, the refund will be processed through the original payment method used for the purchase.

Once the refund has been issued by sigmahairacademy.uk:

• Refund processing will normally be completed within 5–10 business days;
• The actual time for the refunded amount to appear in the user’s account may vary depending on the payment provider, bank, card issuer, or financial institution.

Users should contact their payment provider if the refund has not appeared after the applicable processing period.

Service Cancellation

If you wish to cancel a purchased training service, please contact us as soon as possible.

Cancellation requests will be assessed based on:

• The course start date;
• Whether digital access has already been provided;
• Whether training services have already commenced;
• Applicable consumer protection laws and regulations.

Where possible, we will provide reasonable assistance or alternative arrangements.

Course Adjustments and Service Support

In the event of course schedule changes, technical issues, or service access problems, we will prioritize providing support, including:

• Assisting with course access issues;
• Resolving technical problems;
• Providing reasonable service arrangements where applicable.

Policy Updates

We may update this Refund Policy based on business changes, legal requirements, or service adjustments.

The updated policy will take effect once published on the website. Users are encouraged to review this policy periodically for any changes.

Contact Us

If you have any questions regarding this Refund Policy, course services, or the purchase process, please contact us using the following details:

Company: SIGMA HAIR ACADEMY LIMITED
Address: 27 Chapel Street, Aberdeen, Scotland, AB10 1SQ
Email: support@sigmahairacademy.uk
Phone: +44 7712207579